Factors of process quality of piggyback transportation
Abstract
Factors of process quality of piggyback transportation
Incoming article date: 04.12.2018The article discusses the application of the theory of qualimetry and product quality management for the creation and operation of piggyback transportation in Russia. Their implementation requires a comprehensive study of technical, technological, organizational, investment and legislative issues. The specificity of the provision of this transport service by rail in the regulatory aspect is shown. A multilevel system of factors influencing the quality of the process of railway piggyback transportation has been formed and substantiated. The first level factors that have the most significant impact include: personnel, materials, equipment, technology, organization and the external environment. These factors characterize the actions of production personnel, material support, the state of technical means and mechanisms, the technologies used, the managerial component, as well as the external environment in which piggyback transportation is carried out. Structural grouping of factors is presented in Ishikawa diagram. Three characteristics of the process quality of piggyback transportation are highlighted - safety, timeliness and cost effectiveness. The use of factors allows you to create a range of quality indicators and methods for their evaluation, as well as to develop measures to improve the quality of transport.
Keywords: transport, piggyback, piggyback traffic, transport service, process quality, factor, Ishikawa diagram