The article discusses the concept of software implementation of complex tools on the platform "1C:Enterprise" for automating the accounting of the activities of shelters for homeless animals. The architecture of the solution is described, highlighting aspects of the functioning of the system’s integration modules with the social network “VKontakte” and the Telegram messenger. Diagrams of the sequence and activity of processes regarding the interaction of citizens with the key functionality of the system are presented.

Keywords: animal shelter, homeless animals, 1C:Enterprise, automation, activity accounting, animals, software package, information system, Telegram bot, integration with VKontakte, pet search

The article considers a formalized data model of a software package for automating the accounting of the activities of an animal care center, which includes two subsystems: "Subsystem of information support for the activities of a shelter for homeless animals" and "Subsystem of automation of accounting for the activities of a hotel for animals". The formalized model allows you to structure the subject area, highlight the main components, their properties and relationships between them (customers, pets, aviaries, booking requests, volunteers, tasks, etc.), which was later used for algorithmization of the solution and software implementation of complex tools on the 1C:Enterprise platform.

Keywords: formalized model, animal shelter, homeless animals, hotel for animals, 1C:Enterprise, automation, activity accounting, animals, software package, information system